Customize your Help Desk. Customer Reference. Return Policy. Then they are appointed to IS support personnel for resolution. This product is very useful to IS organizations because they allocate tickets to IS engineers. These technicians solve and close them. Multi-unit retailers with hundreds of stores use their Help Desk to supply quick and precise support for different types of problems they are called to help with.
Sophisticated Helpdesk Solution The helpdesk is the backbone of most IT organizations; its mandate is to support success. Improve your organizational efficiency. Enhance your helpdesk performance. Immediately ready to use; no extensive setup. Improved organizational efficiency: Help Desk maintains a repository of vital feedback and statistical data, which indicate organizational strengths and weaknesses. Sophisticated reporting allows you to project and chart the trends that matter.
Proactively service your organization and get the maximum potential from every technician and every end user. Understand which issues come up time and time again - customize your training accordingly. Improve Your Helpdesk Performance: Know when the peak call times are and staff accordingly. Client surveys allow you to get feedback from the people you service.
Threaded e-mail discussion with requestors by incident. Child tickets allow complex issues to be broken down and modularized in a multi-step process, much like tasks and sub-tasks. Supports a work order process, using ticket templates.
When one ticket is closed, another can be automatically generated, based on the template. Integration with Customer Tracker allows customers to submit support requests over the Web. Integration with Project Tracker allows important tickets to be converted to projects or tasks, providing an integrated project and support environment for IT.
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